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"We wanted … to acknowledge your good cheer, tireless efforts, and helpful suggestions in making the manual a project we can all feel proud of. In particular, we appreciate the fact that you confronted innumerable challenges (e.g., crazy formatting, file corruption issues) with a high degree of professionalism and grace. Thanks for not spilling these problems onto our plate; it enabled us to maintain our focus on some of the other critical pieces. As [we] continue to grow and thrive, you can count on us as loyal and satisfied customers. We look forward to future collaboration with you."
– Project co-managers